Refunds / Ride Credits

After we've processed your registration, no refunds or transfers are available for any reason.

We understand that riders who can't attend may logically think, "I can't ride, so I would like my money back." But from the event organizer's perspective, it's not that simple. So we'd like to provide some insight into the no-refund / no-transfers policy; and hope you'll understand and respect why proving refunds isn't possible.

The production of the Tri States Gran Fondo is a major undertaking which requires months of planning, as well as a large up front financial investment. Yes, some of the expenses get cyclists through the event; but many, perhaps most, just get cyclists to the start line. To offer refunds or discount money back to cyclists who cancel could essentially put the event out of business.

With respect to transfers, dealing with last-minute substitutions is an administrative nightmare during a time when our time and energy need to be focused on finalizing event details and making sure everything happens efficiently and smoothly for all participants.

That said, we're in a unique position to be a bit flexible because we host many other events throughout the year. As a courtesy, we are able to provide to riders who cancel in writing at least a week before the event, a partial ride credit amounting to 50% of the entry fee, to be used towards another Planet Ultra event within 12 months.

If you're unable to attend, your jersey will be mailed to you after the event.